Privacy Policy for Our Family Adventure Tours

Welcome to our online platform, dedicated to providing exciting family-friendly adventure tours in the UAE! Your privacy is incredibly important to us, just like ensuring your family has a memorable and safe adventure. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our site and services. We are committed to transparency and compliance with relevant data protection laws, including GDPR principles.

1. Information We Collect

To help us provide the best family adventure experiences, we collect various types of information.

• Personal Information You Provide: This includes information you voluntarily provide when you make a booking, sign up for our newsletter, inquire about tour packages, or participate in promotions. This may include your name, email address, phone number, physical address, payment information (processed securely via third-party processors), and details about family members travelling (e.g., number of children, ages for tour suitability).
• Usage Data: We automatically collect information on how our site is accessed and used. This may include your computer's IP address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand what content is most engaging for families.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected data for various purposes to enhance your family's experience:

• To provide and maintain our service, including processing your tour bookings and inquiries.
• To manage your account and provide customer support, ensuring all your family's travel needs are met.
• To notify you about changes to our service or updates regarding your bookings.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide you with news, special offers, and general information about other tours, products, and services we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information.
• To monitor the usage of our service and improve our website's functionality and user experience, making it even more fun and easy to navigate for families.
• To detect, prevent, and address technical issues, ensuring a smooth and reliable online experience.

3. Disclosure of Your Information

We may share your information with third parties only in specific circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our service (e.g., payment processing, tour operators, analytics providers). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.

4. Security of Your Data

The security of your data is paramount to us. We strive to use commercially acceptable means to protect your Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to protect your personal data, we cannot guarantee its absolute security.

5. Data Retention

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us if you wish to exercise any of these rights.

7. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service is designed to promote family-friendly tours. While we do not knowingly collect personally identifiable information from anyone under the age of 18 without verifiable parental consent, information about children's ages may be provided by parents or legal guardians for the purpose of booking suitable family tours that cater to different age groups. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us.

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