Terms & Conditions for Your Family Adventure
Welcome to our adventure tour family! Before embarking on your exciting journey across the UAE with our unique family-friendly experiences, please take a moment to review these Terms and Conditions. Your use of this service and booking of our tours constitutes your agreement to these terms.
1. Acceptance of Terms
By accessing or using our online platform and booking any of our adventure tours, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our service.
2. Tour Bookings and Payments
- Booking Confirmation: All tour bookings are subject to availability and confirmation. A booking is considered confirmed only upon receipt of full payment and our official confirmation email.
- Pricing: All prices are quoted in UAE Dirhams (AED) unless otherwise specified. Prices are subject to change without prior notice, but any changes will not affect confirmed bookings.
- Payment Methods: We accept various secure payment methods as indicated on our booking page. Full payment is generally required at the time of booking.
- Child Policy: Specific age and height restrictions may apply to certain activities. Please review the details of each tour package carefully for child-specific guidelines and pricing.
3. Cancellations and Refunds
- Participant Cancellations: Cancellation policies vary by tour package. Please refer to the specific cancellation policy outlined during the booking process for your chosen tour. Generally, cancellations made within a certain timeframe before the tour date may incur a cancellation fee or result in partial refunds.
- Operator Cancellations: While rare, we reserve the right to cancel or reschedule tours due to unforeseen circumstances, including but not limited to adverse weather conditions, operational issues, or insufficient participation. In such events, participants will be offered an alternative date or a full refund.
- Refund Process: Approved refunds will be processed within a specified number of business days, typically 7-14 days, and credited back to the original method of payment.
4. Health and Safety
- Participant Responsibility: Participants are responsible for ensuring they are physically fit and healthy enough to participate in the chosen activities. Please inform us of any pre-existing medical conditions, allergies, or special requirements at the time of booking.
- Safety Instructions: All participants must strictly adhere to the safety instructions and guidelines provided by our tour guides and staff at all times to ensure a safe and enjoyable experience for everyone.
- Children Supervision: Parents or guardians are solely responsible for the supervision of their children throughout the tour. Our guides are there to facilitate the adventure, but primary supervision remains with the accompanying adults.
5. Limitation of Liability
Our service acts as an organizer of family adventure tours. While we take all reasonable precautions to ensure the safety and enjoyment of our participants, we shall not be held liable for any loss, damage, injury, expense, or delay incurred by any participant during the tour, save where such loss, damage, injury, expense, or delay is directly caused by our negligence.
6. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, tour descriptions, and digital compilation, is our property or licensed to us, and is protected by intellectual property laws. You may not reproduce, distribute, or transmit any content from our site without our prior written permission.
7. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
8. Amendments to Terms
We reserve the right to modify or replace these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised terms on our website. Your continued use of our service after any such changes constitutes your acceptance of the new Terms and Conditions.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Our Adventure Tours LLC
Office 123, Adventure Hub Building,
Dubai, United Arab Emirates